As published on www.bdafrica.com on January 27, 2022
Mobile apps for business operations have become a convenient and efficient service delivery tool for businesses to engage with their clients by providing client self-service. Companies across the world have begun embracing this technology to enhance effectiveness in their day-to-day activities, enabling customers to get access to services at the comfort of their homes and on the go at the touch of a button. Minet’s flagship digital product, the Minet MPESA Mini app – first of its kind – covers motor, home, and property insurance solutions for both its new and existing clients. The Minet Mini app, designed with convenience in mind allows clients to purchase their motor policy hence receiving the motor certificate in real-time, home insurance, and property policies and place claims at the touch of a button.
To safeguard the wellbeing of clients amidst the Covid-19 pandemic, Minet has developed a seamless platform accessible via USSD short code *202*04#, that educates and helps manage Covid-19 responses, with the aim of assisting the quick recovery of patients. The success of this implementation fortified Minet’s resolve to innovate and customize the solution for its large scheme portfolios such as the Teachers’ Medical Scheme where through the USSD code *202*07#, teachers and their dependents could report incidences that required immediate interventions such as access to care during the heights of the Covid-19 pandemic and even have a response to queries through the channels of their convenience including on email and SMS.
Minet remains committed to exploring new frontiers in digital technology to facilitate access to innovative insurance solutions to clients, as they seek to secure Africa’s future.