As published on www.cio.co.ke on March 1st 2021
Insurance brokerage firm, Minet Kenya has been feted as the overall Best Insurance Broker of the year, 2020, during the Think Business’ Insurance Awards.The firm was recognised as the best Medical Broker of the year, General Broker of the year, and the Most Customer Centric.
Minet Kenya has been singled out for its innovative and use of technology in insurance brokerage and other related services that they offer. Additionally, the Think Business Award focused on a firm’s ability to showcase excellent customer service as well as having the ability to positively contribute to the overall growth of the industry.
Commenting on the award, Minet Kenya’s CEO, Sammy Muthui, enthused that the firm had identified a gap in the provision of customer-centric and technology-driven products as a means of reaching more clients and in turn increasing the penetration of insurance uptake in the country.
“Winning these awards reaffirms our commitment towards ensuring that our products address our customers’ need. Technology is fast-changing customer preferences, as well as providing insurance companies with opportunities to expand their scope and come up with cutting-edge products aligned with the tech disruption the industry is fast going through,” Muthui said.
Muthui added that being the Best Medical Broker of the Year was a reaffirmation of the firm’s product and service offering, innovation, and excellent customer service, especially during the current global health pandemic.
Last year, Minet Kenya introduced key innovative product offerings aimed at improving the general health and wellbeing of the public and its employees in the wake of the COVID-19 pandemic. Through the SASAdoctor partnership, clients are able to get access to medical care through online video medical consultation services for patients. The firm also partnered with Daktari Msafiri, a concierge medical company to offer quality and convenient services at the comfort of clients’ homes.
The firm’s individual medical product, Minet Health, stands out for its inclusivity and affordability with a very generous limit. Partnerships such as that with Sanlam Insurance for the provision of retirement saw a revolution in introducing a medical solution for those saving towards their retirement to be able to access medical care upon retirement. The firm, last year unveiled a new partnership with Momentum Credit to allow its members access Insurance Premium Financing for various covers such as Motor Covers.
The awards, themed, Ushering in a New Era for Responsible Insurance, was designed to assess recognize and celebrate innovation, prudence and stability in the sector by recognizing individuals and organizations that have exhibited outstanding performance in the sector over the past financial year.