Protecting customer data in the insurance industry – embracing data protection laws

December 5th, 2023

Being a Compliance Officer in the insurance industry, I have concerns regarding how the Data Protection Act of 2019 and the Data Protection Regulations in Kenya might affect our communication with customers. It is crucial for insurance companies to acknowledge the significance of these laws and adjust their practices accordingly. Our focus should be on building trust and safeguarding customer data as trust forms the basis of our relationship. Trust is the foundation of our relationship with customers, and by prioritizing their data security, we lay the groundwork for long-lasting, successful partnerships.
The Data Protection Act of 2019, which went into force on November 25th, 2019, was a big step in protecting individuals’ privacy. The legislation establishes the Office of the Data Protection Commissioner (ODPC), which is led by the current Data Protection Commissioner, Immaculate Kassait, to guarantee that personal data is treated legitimately and with regard for data subjects’ rights.