Company customer service digital platforms – as a customer, are you engaging with these platforms effectively?

February 8, 2022

In an attempt to reach clients without limitations – especially during covid restrictions – most companies, amongst a large variety of other initiatives, resorted to implementing various customer service digital platforms such as Chatbots, Business WhatsApp, Twitter, Facebook, LinkedIn etc. As a customer, do you understand what these platforms are and how you need to engage with them? Let’s uncap.