As published on businessdailyafrica.com on August 11th 2025
The Nairobi Hospital has suspended the implementation of its recent price review to allow for further consultation and dialogue with insurers.
“Following a productive strategic meeting held today with key insurance providers, The Nairobi Hospital has agreed to suspend the implementation of its recently announced price review, effective immediately. This decision, made in good faith, responds to requests from our valued insurance partners to allow for further consultation and collaborative dialogue,” said Mr. Felix Osano, the hospital’s CEO.
The move comes after a strong backlash from major insurance companies, several of which announced that they would suspend their services at the hospital due to the steep increase in treatment costs.
Last weekend, eight leading insurers – Madison, First Assurance, Minet, Old Mutual, Britam, AAR, CIC and Pacis – announced that they would be suspending their coverage at The Nairobi Hospital.
They warned that the hospital’s recent price increases could jeopardize the long-term affordability of healthcare for their members.
The hospital had planned a comprehensive revision of its pricing structure, effective July 1, citing the need to address rising operational costs, including inflation, upgraded medical equipment and to maintain high-quality services.
In the changes, charges had gone up by as much as 61 percent, raising serious concerns about affordability and patients’ access to care.
The changes affected inpatient and outpatient care, diagnostics, surgeries and specialized treatments.
“The overall price adjustment implemented on some few service lines was an average of less than 5 percent, in contrast to an average cost increase of more than 11 percent,” Mr. Osano told this publication on July 30.
The suspension of the price review offers relief for patients, particularly those who rely on insurance, as it allows them to avoid potentially unaffordable increases that could result in higher premiums or co-payments.
